Return & Refund Policy

All orders ship Monday-Wednesday each week to ensure the products freshness and to avoid any potential shipping delays through our shipping partner UPS, it can take them 2-3 business days to be deliver. Please place your order a few weeks in advance if you have a time-sensitive event, as we only have so much availability to ship so many orders during the week.   

Yes, thanks to our amazing packaging system, we guarantee that your products will arrive fresh!

We are not liable for any delays caused by our shipping partner UPS as a result of weather, technical failures, natural disasters, incorrect shipping information, or errors from our shipping partner's employees. As a result, we are unable to provide refunds in either of these instances. Please let us know if you think one of our shipping partners mishandled your package, and we'll happily file a claim on your behalf. 

Any errors made by the customer that result in a delayed or non-delivery, we are not liable for any refunds or reimbursement. While we cannot promise a specific delivery time on the day your purchase is scheduled to arrive, most items are delivered by 9 p.m. to residential addresses and by 6 p.m. to business addresses on the intended delivery date.   

ALL  desserts arrive fully cooked and vacuum sealed to contain its freshness. Upon delivery please refrigerator your Sweet Potato Pies, Cupcakes and Buttercream Icing immediately. 

Cupcakes can be stored in the refrigerator for 5 days or frozen for up to 1 month in an airtight container. Allow 1 hour for the Cupcakes to thaw at room temperature before serving. 

Cookies can be stored at room temperature for up to 6 days or frozen for up to 1 month in an airtight container. Allow 1 hour for the cookie to thaw at room temperature before serving. 

2C's Bakery - Chelle's Creation's is an "Egg-less" home bakery. If you or someone you love has a food sensitivity, 2C’s Bakery will try to accommodate it. We offer "Vegan" desserts but only by request! However, we are not a dedicated vegan/allergen-free bakery. As our bakery uses wheat, dairy, nuts and soy. 2C’s Bakery takes cross contamination as a top priority! Please address your food allergy(s) or sensitivity when contacting us with your order number.   

At this time, we only ship throughout the domestic United States. We do not ship to Puerto Rico, Hawaii, Canada, Mexico or the Virgin Islands. Unfortunately, we also cannot ship to APO/FPO addresses or PO Boxes due to the perishability of the desserts we sell.

2C's Bakery does not require a signature for delivery packages. 

It is solely up to the discretion of the driver to leave an unattended package at your front door. If the driver feels it is safe to leave the package, then they will do so. If you live in a residential community, carriers may deliver your package to a mailroom or front desk. 

2C's Bakery is not responsible for missed deliveries because no one was home and the driver felt it was unsafe to leave it, or, if the package does require a signature and no one was home to sign.

If you plan to be away for the day of delivery, we encourage customers to arrange for someone to pick up the package and freeze or refrigerate the items as recommended. 

It is at the discretion of the driver to ring the doorbell upon delivery, and due to COVID-19, additional precautions are being taken for the safety of both parties. 

When your order has been shipped, you will receive an email with the confirmation tracking number. We are not liable for any stolen packages.